Effective date: September 30, 2026 Last updated: September 30, 2026
By using Special Haven’s website, phone line, chat, or WhatsApp support, you agree to these Terms of Service. If you do not agree with them, please do not use our services, and reach out to us directly with any concerns.
Special Haven provides free emotional support and crisis counseling to parents and caregivers of children with special needs. Our team includes trained counselors and, where noted, peer supporters with lived experience.
Special Haven is not a medical or diagnostic service. We do not diagnose conditions, prescribe treatment, or replace your child’s doctors, therapists, or specialists. We work alongside your existing care, never instead of it.
Special Haven is not an emergency service. If you, your child, or anyone in your family is in immediate physical danger, please go to the nearest hospital right away, before reaching out to us.
Our crisis line and counseling services are intended for caregivers 18 years and older. If you are under 18, you are still welcome to reach out, and we will help you find the right support, including involving a trusted adult where appropriate.
You do not need a formal diagnosis for your child to use Special Haven. If you are caring for a child with a developmental, physical, or intellectual difference, our services are here for you.
Our full confidentiality commitments, and the limited circumstances where we may need to share information to protect someone’s safety or to comply with the law, are set out in our Privacy Policy above, which forms part of these terms.
We reserve the right to limit or end someone’s access to our services if their conduct puts our team or other caregivers at risk, though we will always try to handle this with care and fairness.
The content on our website, including our articles, guides, toolkits, and design, belongs to Special Haven, unless stated otherwise. You are welcome to use our downloadable toolkits for your own personal, non-commercial use. Please do not republish, resell, or reproduce our content elsewhere without asking us first.
If you submit a caregiver story to us, you keep ownership of it, and you are giving us permission to publish it on our website and in our materials, in the way we agree with you beforehand.
Our website may link to other organizations’ resources. We do not control, and are not responsible for, the content or practices of any website outside our own.
Donations to Special Haven are voluntary and, except where required by law, non-refundable. Your donation supports our free services for caregivers across Nigeria.
Volunteers are subject to a separate volunteer agreement, including any training, screening, and confidentiality requirements needed to work safely with caregivers and, where applicable, with children’s information.
We provide our services for free, in good faith, and to the best of our ability. We cannot guarantee a particular outcome from any conversation, session, or resource. To the fullest extent permitted under Nigerian law, Special Haven is not liable for indirect or consequential loss arising from your use of our services, though nothing in these terms limits our responsibility for death, personal injury, or anything else the law does not allow us to limit.
We may update these terms, or change, pause, or end any part of our services, at any time. We will post any updated terms here with a new “last updated” date.
These terms are governed by the laws of the Federal Republic of Nigeria. Any dispute will first be raised directly with us, so we can try to resolve it together. Where that is not possible, disputes will be subject to the exclusive jurisdiction of the courts of Lagos State.
Questions, requests, or concerns about this: Visit out contact page HERE
